Shipping policy

Shipping policy

Last updated: 18 August 2026

1. Where we ship from

We hold stock in two warehouses: Gorinchem in the Netherlands and Bali in Indonesia. Your order ships from whichever location serves your country.

Orders within the European Union arrive with nothing left to pay. Any import duties and clearance fees are settled by us before the parcel is dispatched — you are never billed by the courier on delivery.

2. Where we ship to

We ship worldwide. Availability for your address is shown during checkout, together with the rate, before you pay. If your country does not appear at checkout, email info@surgepept.com and we will tell you whether we can arrange it.

You are responsible for checking whether the compounds you order may lawfully be imported into your country. Rules differ per country and can change. We cannot advise on local rules.

3. Processing

Orders placed on business days are dispatched the same or the next working day. We hand parcels to the courier several times a day, so most orders leave within six hours. You receive a tracking link by email the moment the shipping label is created.

4. Delivery times

Times run from dispatch, not from the moment you order.

- Bali, Indonesia — same day, local delivery from our own storage
- Netherlands and Belgium — 1 to 2 days
- Rest of the European Union — 2 to 5 days
- United Kingdom — 3 to 7 days, customs handling applies
- Rest of the world — 5 to 14 days

These are indications, not guarantees. Customs inspection, local public holidays and courier delays fall outside our control.

5. Cost

Shipping is calculated at checkout and shown before you pay.

- Bali, Indonesia — free on every local order
- Netherlands and Belgium — EUR 6.95, free from EUR 175
- Rest of Europe, including the United Kingdom — EUR 12.95, free from EUR 180
- Rest of the world — EUR 19.95, free from EUR 225

6. Import duties outside the European Union

Shipments to countries outside the European Union may be subject to import duties, taxes or inspection. Those charges are set by your country and are payable by you — they fall outside the price you paid us. If a shipment is seized or refused by your authorities, that is outside our control.

7. Discreet packaging

Every parcel goes out in a plain outer box with no branding, neutral sender details, no product names on the outside and a neutral description on the label.

8. Wrong address

Check your address before paying. If a parcel is returned to us because the address was wrong or incomplete, we will resend it once you have paid the shipping again.

9. Lost or delayed parcels

If tracking has not moved for seven working days, email info@surgepept.com with your order number and we will open an investigation with the courier. If the parcel is confirmed lost we replace or refund it.

Questions: info@surgepept.com or +1 307 449 2584.